Terms & Conditions

Last updated: 2026-01-27

1. Who we are (Owner)

These Terms and Conditions (“Terms”) govern your use of the Oscar Stories service, including our mobile application(s), website(s), and any related services (together, the “Service”).

Your use of the Service is also subject to our Privacy Policy.

HeyQQ GmbH

FN: 572680b

UID: ATU77744201

FB-Gericht: Handelsgericht Wien

Registered office: Wasagasse 23, 1090 Vienna, Austria

Managing Directors: Dmitrij Rubanov, MA // Mag. Matthias Neumayer, BA

Contact: [email protected]

Privacy contact: [email protected]

2. Definitions

Service: the Oscar Stories mobile app(s), website(s), and related services.
Inputs: information you provide (for example prompts, names, preferences, images).
Outputs: content generated by the Service (for example stories).
Coins: virtual currency usable only within the Service.
Subscription: a recurring plan purchased via an app store (or other permitted channel) providing ongoing access to features.
App Store / Google Play: Apple App Store and Google Play Store.

3. App Store / Google Play terms (important)

If you download the app via the Apple App Store or Google Play, your use of the app may also be subject to the applicable store terms. In case of conflict, the store terms may prevail for store-managed topics (for example billing, refunds, subscription management).

Apple App Store acknowledgements. If you download the iOS app from the Apple App Store, you and we acknowledge that:

These Terms are concluded between you and us, not with Apple.
Apple has no obligation to provide maintenance or support services for the app; we are responsible for support to the extent required by law.
To the maximum extent permitted by law, Apple has no warranty obligation for the app; any warranty claims are handled by us (and, where applicable, store processes).
Apple is not responsible for addressing your claims relating to the app or your possession/use of it (including product liability, legal/regulatory compliance, consumer protection or privacy claims).
If a third party claims the app infringes intellectual property rights, we (not Apple) are responsible for investigation, defense, settlement, and discharge of that claim.
The license to use the iOS app is limited to use on Apple-branded products you own or control, and as permitted by Apple’s usage rules (including Family Sharing, where applicable).

Apple third-party beneficiary. If the app is provided via the Apple App Store, you acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third party beneficiary.

Google Play acknowledgements. If you download the Android app from Google Play, you acknowledge that: (i) these Terms are between you and us, not Google; (ii) Google has no obligation to provide support or handle claims related to the app; (iii) Google is not responsible for the app's content or functionality. Google and its subsidiaries are third-party beneficiaries of these Terms and may enforce them directly against you.

4. What the Service is

Oscar Stories is an AI-powered bedtime story generator that can create personalized stories based on user-provided inputs (for example characters, themes, language, or preferences). Stories and other outputs are generated automatically and may vary in quality, style, accuracy, and suitability.

5. Eligibility, children, and parental responsibility

The Service is intended for consumers. To create an account, make purchases, or subscribe you must be an adult under applicable law.

Children and minors may only use the Service under the supervision of a parent or legal guardian. The adult is responsible for the minor’s use of the Service, including the prompts, settings, and any content generated.

6. Account registration, security, and deletion

Some features require you to create an account. You must provide accurate, complete information and keep your credentials confidential. You are responsible for all activity that occurs under your account.

One account per person. Unless explicitly permitted, each user may register only one account. Accounts may not be shared with others. Accounts registered by bots or automated methods are not permitted.

You must promptly notify us if you suspect unauthorized access to your account or a security incident.

Deleting your account. You can request account deletion using in-app controls (if available) or by contacting us at [email protected].

7. Acceptable use

You may only use the Service in compliance with these Terms and applicable law. In particular, you must not:

Use the Service to create, request, or distribute illegal content.
Attempt to bypass, disable, or “jailbreak” safety controls, filters, moderation, or other technical limits (including via prompt-injection or similar techniques).
Upload or provide content that infringes third-party rights (including copyright, trademark, or privacy rights).
Interfere with, disrupt, or reverse-engineer the Service.
Use the Service for commercial resale unless we explicitly permit it in writing.

We may suspend or terminate access if we reasonably believe you violated these Terms, applicable law, or you create risk for other users, minors, or the Service.

8. User inputs, AI-generated content, and reporting

The Service may allow you to enter text, prompts, names, preferences, images, or other information (“Inputs”). Based on Inputs, the Service generates outputs such as stories (“Outputs”).

You confirm you have the necessary rights/permissions. You must not include personal data, names, images, or other information about a child or any third party unless you have the right to do so (for example, you are the parent/legal guardian or you otherwise have valid permission).

Your responsibility. You are solely responsible for your Inputs and how you use any Outputs. You must review Outputs before sharing them with a child. Do not rely on Outputs as factual information, medical guidance, legal advice, or professional advice.

AI limitations. Outputs may be inaccurate, incomplete, misleading, inappropriate, offensive, or not suitable for a child, even if you requested child-friendly content. We do not guarantee that Outputs will meet your expectations or be error-free.

AI transparency. Stories are generated using artificial intelligence (machine learning) models. Outputs are probabilistic and not reviewed by humans before delivery. We apply content filters and safety measures, but these are not infallible.

No liability for “tricking” the AI. We are not responsible for harmful, inappropriate, or unlawful content that results from your Inputs or your attempts to manipulate, bypass, or exploit the AI system (including prompt injection, jailbreak attempts, or adversarial prompts).

Emergency situations. The Service is not designed for emergencies. If you believe you or your child are at risk of harm, contact local emergency services or a qualified professional.

Reporting. If you encounter content that is inappropriate, unlawful, or unsafe for children, please report it to [email protected]. We may investigate and take action (for example remove content, restrict features, or suspend accounts) where appropriate and lawful. We aim to review reports and respond within a reasonable timeframe (typically 72 hours for urgent safety concerns).

9. Feedback and suggestions

If you submit feedback, suggestions, ideas, or improvements regarding the Service, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such feedback into the Service without compensation or attribution. You waive any moral rights in such feedback to the extent permitted by law.

10. Intellectual property and license

Our IP. The Service (including software, UI, branding, and documentation) is owned by us or our licensors and is protected by intellectual property laws.

License to use. Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable license to use the Service/software for your personal, non-commercial use on permitted devices. This license does not grant you rights to access or disclose our source code. All rights not expressly granted are reserved. The license terminates immediately upon termination of these Terms.

Your Inputs. You retain any rights you have in your Inputs. You grant us a non-exclusive, worldwide, royalty-free license to process your Inputs solely to provide, maintain, and improve the Service, including for safety, fraud prevention, and compliance.

Outputs. Subject to applicable law and these Terms, you may use Outputs for personal, non-commercial use. Outputs may not be unique and similar content may be generated for other users.

11. Coins (virtual currency)

The Service may offer a virtual currency (for example “coins”) that can be used solely within the Service to access story generation and related features.

Coins have no monetary value outside the Service and are not redeemable for cash.
Coins are not transferable, tradable, or exchangeable outside the Service.
You may not sublicense, trade, sell, or attempt to sell Coins for money or exchange them for value outside the Service. Any such prohibited use is void.
Unless mandatory law requires otherwise, unused coins are non-refundable.
If your account is terminated due to your breach of these Terms, any unused coins may be forfeited and no refund will be granted.

12. Free trials

We may offer free trials for subscriptions or features. Trial terms (duration, limitations) are shown at signup. Unless you cancel before the trial ends, the trial may automatically convert to a paid subscription and you will be charged the applicable fee.

Free trials are typically limited to one per user/account/device/payment method. We reserve the right to revoke or modify trial offers at any time and to charge the full price if we determine that trial terms were abused.

13. Subscriptions

We may offer subscriptions that provide recurring access to features or story generation. Subscription details (price, billing period, included features) are shown at the time of purchase.

Auto-renewal. Unless canceled, subscriptions renew automatically for the same billing period.

Managing and canceling. If you subscribed via Apple App Store or Google Play, you must manage and cancel your subscription through your store account settings. Canceling stops future renewals; you may retain access until the end of the current billing period.

Store-specific timing. Apple may require cancellation at least 24 hours before the end of the current period to avoid renewal. Google Play subscriptions can be canceled through Google Play; uninstalling the app does not cancel a subscription.

Price changes. If we increase the subscription price, we will notify you in advance (typically at least 30 days before the new price takes effect). You may cancel before the price change applies. Continued subscription after the effective date constitutes acceptance of the new price.

14. Payments, third-party stores, and taxes

Purchases may be processed by third-party providers (for example Apple or Google). We do not collect your full payment card data. The store/provider terms may apply and can prevail in case of conflict.

Prices displayed typically include applicable taxes unless stated otherwise at checkout.

15. Withdrawal, refunds, and digital content (EU/EEA)

Statutory withdrawal right. If you are a consumer in Austria or the EU/EEA, you have a statutory right of withdrawal (Rücktrittsrecht) for distance contracts under the Austrian Distance and Off-Premises Contracts Act (FAGG) / EU Consumer Rights Directive. The withdrawal period is 14 days from the conclusion of the contract.

Exception for digital content. For digital content that is not supplied on a tangible medium (such as coins or story generation credits), the right of withdrawal is lost once performance has begun, provided that: (a) you gave your express prior consent to begin performance before the end of the withdrawal period; and (b) you acknowledged that you thereby lose your right of withdrawal (§ 18 Abs 1 Z 11 FAGG). This consent and acknowledgment is obtained at the point of purchase.

Express consent and waiver. By confirming your purchase and requesting immediate access to digital content, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the digital content has been fully supplied or performance has begun.

In-app purchases. If you purchased via Apple App Store or Google Play, refunds are typically handled by the store under its refund policies and applicable law. If you believe you are entitled to a refund under mandatory law (including if consent/acknowledgment was not properly obtained), please contact the store support and/or contact us.

16. Service availability, changes, maintenance, and force majeure

We may modify, suspend, or discontinue parts of the Service at any time (for example to improve features, maintain security, or comply with law). We may also perform maintenance that temporarily limits availability.

Updates. We may release updates, patches, or new versions of the app. Some updates may be required to continue using the Service. By using the Service, you consent to automatic updates where supported by your device settings.

Beta features. We may offer beta, preview, or experimental features. These are provided "as is" without warranty, may be unstable, and may be discontinued at any time without notice.

We are not responsible for delays or failures caused by events beyond our reasonable control (for example outages, network failures, supplier failures, natural disasters, or government measures).

17. Access to external resources

The Service may link to or integrate third-party resources. We do not control them and are not responsible for their content, availability, or practices.

18. Disclaimers

To the maximum extent permitted by law, the Service and all Outputs are provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

You use the Service at your own risk. We are not responsible for damage to your device or loss of data resulting from using the Service, except where liability cannot be excluded under applicable law.

19. Statutory consumer rights (EU/EEA)

If you are a consumer in the EU/EEA, you benefit from mandatory consumer protection laws. Nothing in these Terms limits your statutory rights (including rights relating to conformity and remedies for digital services/digital content) where such rights cannot be excluded by contract.

Digital content conformity. Under EU law, digital content and services must conform to the contract, be fit for their intended purpose, and be supplied with necessary updates during the contract period. If digital content does not conform, you may be entitled to have it brought into conformity, receive a price reduction, or terminate the contract, as provided by applicable law.

20. Limitation of liability

Non-excludable liability. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law. In particular, under Austrian law, liability cannot be excluded for: (a) intent (Vorsatz); (b) gross negligence (grobe Fahrlässigkeit); (c) personal injury (Personenschäden); (d) fraudulent concealment of defects; or (e) guarantees expressly given.

Exclusion for slight negligence. To the maximum extent permitted by Austrian law (including § 6 Abs 1 Z 9 KSchG for consumers), we exclude all liability for slight negligence (leichte Fahrlässigkeit) not involving personal injury. This exclusion covers, without limitation: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, income, or anticipated savings; loss of data, information, or content; loss of business opportunities or contracts; loss of goodwill or reputation; wasted expenditure; service interruptions or downtime; failure to meet any duty of care; or any other indirect or consequential loss, regardless of how such loss arises (contract, tort, or otherwise) and regardless of foreseeability.

No warranties beyond mandatory law. Except as expressly stated in these Terms or as required by mandatory law, we make no representations, warranties, or guarantees regarding the Service, including as to accuracy, reliability, completeness, availability, security, fitness for purpose, or non-infringement. The Service is provided "as is" and "as available."

AI-generated content. You acknowledge that the Service uses artificial intelligence to generate content. AI outputs are probabilistic, may contain errors, inaccuracies, or inappropriate material, and are not reviewed by humans before delivery. We do not guarantee that outputs will be accurate, complete, appropriate, suitable for any purpose, or free from harmful content. You are solely responsible for reviewing and verifying all outputs before use, especially content intended for children. We disclaim all liability for AI-generated content to the maximum extent permitted by law.

Third-party services. The Service integrates with or depends on third-party services (including app stores, payment processors, AI inference providers, and hosting services). We are not liable for any acts, omissions, failures, interruptions, or defaults of such third parties, except where liability cannot be excluded under mandatory law.

Liability cap. To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms (other than claims that cannot be limited under mandatory law) shall not exceed the total amount you actually paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim. If you have not paid us any amount, our maximum liability shall not exceed EUR 50. This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise), regardless of whether we have been advised of the possibility of such damages, and applies to all claims in the aggregate (not per claim).

Time limitation. To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the cause of action arises. This limitation does not apply where a shorter or longer period is mandated by applicable law.

21. Indemnity

Business users only. If you are a business (Unternehmer), you agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your Inputs, your use of the Service, or your breach of these Terms or applicable law.

Consumers. If you are a consumer (Verbraucher) within the meaning of the Austrian Consumer Protection Act (KSchG), this indemnity clause does not apply to you. Consumers are only liable for damages they cause through their own fault in accordance with statutory provisions (§ 6 Abs 1 Z 12 KSchG).

22. Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if we reasonably believe you violated these Terms, created risk, or we must do so to comply with law.

Consequences of termination. Upon termination: (a) your license to use the Service ends immediately; (b) you lose access to your account, story history, and any unused coins (unless refund is required by mandatory law or these Terms); (c) active subscriptions managed through app stores must be canceled separately through the store. We may delete your data in accordance with our Privacy Policy, subject to legal retention requirements.

Survival. Sections relating to intellectual property, limitation of liability, indemnity, governing law, and any other provisions that by their nature should survive, will survive termination of these Terms.

23. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Austria, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Austrian substantive law applies, including the Austrian Civil Code (ABGB), the Consumer Protection Act (KSchG), and the Distance and Off-Premises Contracts Act (FAGG), where applicable.

Jurisdiction for businesses. If you are a business (Unternehmer), the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the Handelsgericht Wien (Vienna Commercial Court), Austria.

24. Amicable dispute resolution

Before initiating formal legal proceedings, you agree to contact us first to attempt to resolve any dispute amicably. You may submit a complaint to [email protected] with a description of the issue. We will attempt to respond and resolve disputes in good faith. Your right to take legal action remains unaffected.

25. Consumer dispute resolution (EU/Austria)

The European Commission’s former Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. Consumer information and dispute resolution resources are available at https://consumer-redress.ec.europa.eu/, including the list of consumer dispute resolution bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

26. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify you at least 30 days before the changes take effect (for example via the Service or email). Continued use after the effective date means acceptance of the updated Terms.

27. Complaints and contact

If you have questions or complaints about the Service, contact us at [email protected]. We aim to respond without undue delay and typically within 10 days.

Privacy questions: [email protected]

Third-party terms. When using the Service, you must also comply with any applicable third-party terms (for example your app store terms and your network/data provider terms).

28. Promotions and referrals

Coupons. We may offer coupons or discounts. These are valid only for the stated time and product, cannot be combined (unless stated otherwise), have no cash value, and may not be reproduced or sold.

Referrals ("Tell-a-friend"). We may offer benefits for inviting friends. Referral codes are for personal, non-commercial use only. We may limit the benefits you can earn or end the offer at any time.

29. Miscellaneous

Service reselling. You may not reproduce, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

No waiver. Failure to enforce a provision is not a waiver.

Assignment. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets. You may not assign your rights/obligations without our prior written consent.

Language. These Terms are written in English; if translated, the English version prevails to the extent permitted by law.

Sanctions compliance. You must comply with applicable sanctions and export-control laws (including EU sanctions). You represent that you are not subject to applicable sanctions that would prohibit your use of the Service.

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.

Electronic communications. By using the Service, you consent to receive communications from us electronically (for example via email, push notifications, or in-app messages). You agree that such electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.

Notices. We may send notices to you via the email address associated with your account, via push notification, or via in-app message. Notices are deemed received when sent (for email) or when displayed (for in-app/push). You must keep your contact information up to date.

Relationship of parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

Headings. Section headings are for convenience only and do not affect interpretation.